Effective 22 July 2026

Website Terms and Conditions

These terms apply when you use this website, submit an enquiry, request a quote or booking, or submit an expression of interest to work with Jawa Property Care.

1. Using this website

You must use this website lawfully and must not interfere with its operation, attempt unauthorised access, introduce malicious code, submit false or misleading information, or use website content for an unlawful or commercial purpose without permission.

2. Enquiries, estimates and bookings

An online submission is a request only and does not create a confirmed booking. Indicative website estimates are general guides, not binding quotes. A job is confirmed only after we review the scope, price, timing, access and any special requirements and communicate acceptance to you.

You are responsible for providing accurate information about the property, work required, access, hazards and other circumstances that may affect service delivery. The agreed price or scope may change if the information supplied is incomplete or the site conditions differ materially from what was described. Any change will be discussed where reasonably practicable.

3. Service delivery and subcontractors

Services may be carried out by our personnel or suitably engaged independent subcontractors. You consent to us providing an assigned worker or subcontractor with the contact, address, access and job information reasonably necessary to quote, coordinate or perform the requested service. Personal information is otherwise handled in accordance with our Privacy Policy.

4. Access, safety and customer responsibilities

You must provide safe and lawful access at the agreed time, identify known hazards, secure pets, protect valuable or fragile items, and obtain any permission required from an owner, occupier, strata body or other relevant person. We may pause or decline work where conditions are unsafe, unlawful, materially different from those disclosed, or beyond the agreed scope.

5. Cancellations, rescheduling and payment

Any cancellation, rescheduling, deposit and payment requirements will be stated in the quote, booking confirmation or invoice applicable to the service. Please contact us promptly if arrangements change. Amounts shown on an accepted quote or invoice are payable by the stated due date.

6. Service concerns

Please inspect completed work when reasonably possible and notify us promptly of any concern, with photographs or details where helpful. We will assess the concern and, where appropriate, discuss a reasonable remedy. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

7. End-of-lease re-clean guarantee

If a property manager identifies a cleaning issue in an area included in the customer’s accepted end-of-lease cleaning quote, the customer may notify Jawa Property Care within 72 hours after completion and provide the relevant exit report, checklist or photographs. After assessing the concern, and subject to reasonable access being provided, Jawa Property Care will return once to re-clean an eligible affected area at no additional labour charge.

The guarantee applies only to cleaning tasks expressly included in the accepted quote. It does not apply to pre-existing damage, fair wear and tear, permanent stains or defects that cannot reasonably be removed by cleaning, mould or pest remediation, repairs, rubbish, gardens or other services not included in the quote, areas that could not be safely or lawfully accessed, or conditions caused after our service by occupants, visitors, trades or other third parties.

This is a re-clean guarantee and does not guarantee the refund of some or all of a rental bond. A landlord or property manager may claim against a bond for matters unrelated to cleaning. This guarantee does not limit any rights or remedies available under the Australian Consumer Law.

8. Australian Consumer Law

Our services come with guarantees that may apply under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot be excluded, restricted or modified by law.

9. Website information

We take reasonable care with website content but it is general information and may not be complete, current or suitable for every property. Blog articles are general property-care information, not building, legal, safety or specialist professional advice. Obtain appropriate advice for your circumstances.

10. Intellectual property

Unless otherwise stated, the website design, branding, text, graphics and other content are owned by or licensed to Jawa Property Care. You may view and print content for personal, non-commercial use but may not reproduce, adapt, publish or commercially exploit it without written permission.

11. Links and third-party services

Links to third-party websites are provided for convenience. We do not control their content, availability, security or privacy practices. Your use of third-party services is subject to their own terms.

12. Liability

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss arising solely from use of, or inability to use, this website. Any limitation in these terms operates only to the extent permitted by law and does not affect non-excludable rights.

13. Work-with-us applications

An application or expression of interest does not guarantee work, employment or engagement. Any proposed employee or independent-contractor relationship, rates, insurance requirements, compliance checks and work terms must be agreed separately in writing. Applicants must provide accurate information and must not represent that they act for Jawa Property Care unless formally authorised.

14. Changes and governing law

We may update these terms by publishing a revised version. These terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts with jurisdiction in New South Wales.

15. Contact

Jawa Property Care
info@jawapropertycare.com.au
Online help is available from the Jawa Property Care website.